Troubleshooting
Troubleshoot Fields Web and Mobile
Fix missing Labs, join links, Feed refreshes, unread badges, and mobile synchronization.
Current Fields experience4 sections
In this guide
1
Lab or membership is missing
- 1Confirm the account username on both devices.
- 2Return to the Fields or Polymath tab and refresh.
- 3Check whether the invitation is still pending or the Lab is in the other studio mode.
- 4For public Labs, confirm you joined rather than only observing.
2
Feed is not updating
- Check for an active pull before starting another.
- Read quota or cooldown feedback.
- Change an overly narrow lens.
- Pull to refresh after the server job completes.
- Confirm the Lab still has valid Field constraints.
3
Mobile checks
- Install the current app build.
- Bring the app to the foreground to refresh notification summaries.
- Open shared links in a browser that can hand the link to Fields Mobile.
- Sign out and back in only after recording unsent local text.
4
Report the problem
Send info@mindsnet.org the Lab name, whether it is Field or Polymath, Web/Mobile version, affected block, approximate time, and steps to reproduce. Do not include private Lab content unless it is necessary and safe to share.
Still need help with this guide?
Send feedback with the page, device, expected result, and steps to reproduce. Never send passwords, verification codes, or access tokens.
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